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IFC-compliant RAP for an infrastructure project

“The Ghana EITI Validation Report produced by Synergy is excellent, concise, clear and insightful.”

-Deputy Head, EITI International Secretariat

IFC-compliant resettlement action plan (RAP) for an infrastructure project

Client:Infraco Africa
Sector: Infrastructure
Services client used:Assessment, management systems, implementation, stakeholder engagement
Our expertise: Community relations management, engagement planning, social impact assessments, stakeholder consultation, social baseline studies

Project description

We were asked to design and implement an IFC-compliant resettlement action plan (RAP) for a road upgrade on Bugala Island in Uganda. The road upgrade, while necessary, would impact on many households who lived in the project area.

Following extensive community engagement, Synergy trained local enumerators and rolled out a full census and socio-economic survey that would aid in informing the resettlement packages. After developing a grievance mechanism with local stakeholders, we then implemented the RAP for all the people affected by the project – over 1,000 households.


  • A census and a socio-economic survey
  • Create an MS Access database of stakeholders and compensation packages
  • Develop a community grievance mechanism
  • Provide intensive technical support to local resettlement teams

Key challenges and successes

The road upgrade had been repeatedly delayed in the past, leading to underlying stakeholder resentment. This, combined with delays in raising the standard of resettlement from national compensation to IFC-compliance, made it difficult to implement the RAP in the initial timeframe.

These challenges made it evident that we’d need to think outside the box, and we opted to pioneer a tablet-based census and survey. Given logistical implications driven by the remoteness of the location, this tablet solution allowed us to update stakeholder databases from our Johannesburg office at the end of each day, resulting in minimal loss of data and increased record accuracy.