Context, Impacts & Risks

Course Aims

To develop an understanding of important of concepts and principles related to the field of social performance and community relations.
To develop an understanding of important of concepts and principles related to the field of social performance and community relations.
To equip participants with the knowledge and tools to better understand and respond to the complex factors influencing social and community issues, impacts and risks.
To broaden the understanding of business impacts and risks, including environmental and social governance, human rights and social performance related institutional capacity issues.

Course Content

Introduction to community relations and social performance practice.
Internal and external factors influencing community relations and social performance practice.
Important social performance and community relations international standards, frameworks and tools.
Important aspects of business activity and the local operating context that influence social performance and community relations practice.
Defining the operational area of influence.
Identifying social and economic impacts and risks.
Incorporating a human rights approach to impact and risk management.
Personal and institutional capacity analysis for the successful management of social performance and community relations practice.
Social performance and community relations competencies, skills.
Scoping and approaches to socio-economic data gathering, as well as the utilisation and interpretation of data.
Introduction to monitoring and evaluation of social performance and community relations initiatives.

Learning Outcome:

The student has met the requirements to:

Demonstrate an understanding of the complexity of business processes operating in complex environments, and its bearing on social and economic impacts, and associated business risks.
Identify and assess local community-level business impacts and risks.
Implement approaches to analysing and developing the social performance and engagement capacity of relevant institutional functions and key stakeholders associated with operational activities.
Implement and employ social performance international standards, frameworks and tools.
Identify and develop critical social performance and community relations competencies and skills.
Demonstrate an understanding of human rights issues and responses in the context of business operations in complex contexts.
Evaluate, select and implement appropriate socio-economic data gathering processes and tools.
Interpret and respond to socio-economic data trends regarding local baseline conditions within a broader social performance management framework.
Develop and implement monitoring and evaluation processes for social performance and community relations initiatives.