Stakeholder Engagement

Course Aims:

• To equip participants with the knowledge and tools required to better understand and respond to the complex factors shaping stakeholder relations and expectations. 
• To provide participants with the insights, practical skills and tools necessary to develop and maintain healthy stakeholder relations.

Course Content:

• Introduction to stakeholder relations and engagement. 
• Factors influencing internal and external stakeholder relations and engagement. 
• Ethics, principles and values for building and maintaining productive stakeholder relationships. 
• Understanding levels of community support for high-impact operations. Stakeholder mapping and analysis. 
• Stakeholder engagement planning. 
• Approaches and techniques for stakeholder engagement. 
• Tools for analysing and managing conflict. 
• Managing stakeholder expectations and local-level resistance. 
• Managing local-level grievance mechanism and access to remedy. 
• Monitoring and evaluation of stakeholder engagement and community relations. 

Learning Outcome: 

The student has met the requirements to : 

• Describe the factors influencing stakeholder relations and engagement at a global, African, and local level. 
• Understand and communicate the risks associated with low levels of community support and poor stakeholder relations. 
• Apply the principles of stakeholder mapping and analysis to the local context.
• Design stakeholder engagement plans. 
• Understand and develop critical stakeholder engagement skills and techniques including facilitation, active listening and basic communication skills. 
• Select and apply appropriate methods of engagement with selected stakeholders. 
• Analyse and evaluate the causes of conflict and approaches for managing existing and/or potential conflict at an operation.